This Policy describes how and when buyers may dispute invoices and receive refunds from D and G Trophies for products purchased via our website. For consulting work, the terms and conditions applicable are described in the consulting agreement signed by D and G Trophies and the customer.
Refunds & Exchanges
All returns must be authorized by our Customer Service Department. Please contact us at 416-694-2698 or firstname.lastname@example.org for a return authorization. The return period is 7 business days within delivery of order. All return orders are subject to a 25% restocking charge and must be paid at the time of our authorization of the return. Shipping charges, engraved plates, plaques, Lucite and crystal awards are NON-REFUNDABLE (unless the issue was due to an error by D and G Trophies). Return shipment charges are the responsibility of the sender.
Concerns, Comments or Complaints
Any questions regarding purchases should be directed to us via email at Info@dgtrophies.ca.